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The SJ Guarantee

Tired of spending a lot of time and money fixing your internet connectivity? Need your internet to be up and running 24/7? We have the solution for you!

The SJ Network/Internet Guarantee: Pay a one-time activation fee and a yearly subscription for SJ Communication to monitor your router, wireless access points, and all other network equipment that are SNMP compatible: 24 hours a day, 7 days a week. If there are any problems, we will immediately get notified through emails and text messages.

Most problems can be solved remotely, keeping down-time to an absolute minimum. If we can't solve the problem remotely, your contract will cover any site visits needed. There are two residential levels of service: a basic PC maintenance and connection level, or a full network maintenance and connection level.

The SJ Residential PC Guarantee
– No activation fee. Cost starts at $300 / year.
  • Covers up to 3 networked computers in a single residence.
  • Biannual inspection of physical condition of network and networked devices included. Also includes checking/changing printer cartridges (cost of cartridges not included).
  • Free anti-virus, spy-ware and firewall program for up to 3 Microsoft Windows-operated PCs.
  • Automated weekly free general maintenance (clearing cache and temporary files, defragmentation of hard drives, update operating system, update antivirus, spy-ware and firewall programs) and diagnostics for up to 3 PCs through Kaseya.
  • 7 days a week / 365 days a year unlimited phone support for network/internet connectivity related issues.
  • Simple easy-to-use little help desk application on each PC, to contact us, provide feedback, post questions, or report a problem.
  • 20% discount on all labor rates for services not covered by the SJ Network/Internet Guarantee and 10% discount on select products purchased from SJ Communication during the active contract period.
Requirements for the SJ Residential PC Guarantee.
  • Payment of the full annual fee to commence service.
  • The PCs either must be left on or they must be manually turned on by customer at least one (1) day prior to registered arrival date to the property.
  • The PCs must be connected to the network and have an active Internet connection.
  • The PCs must be in good working order without malfunctioning hardware.
  • Although anti-virus and spyware software will be installed, the guarantee does not cover removal of malicious software and/or consequential data recovery.
  • Two-year subscription is required.
The SJ Residential Network/Internet Guarantee
– Activation Fee $200. Cost starts at $400 / year.
  • 24/7 monitoring of your internet connectivity, and all SNMP compatible network devices through Kaseya.
  • Installation of an Asus Atom N270 Linux Monitoring and Alarm system. This device, with patented software, will monitor your network and log suspicious network activity.
  • Biannual inspection of physical condition of network and networked devices, which includes checking/changing printer cartridges (cost of cartridges not included).
  • Free anti-virus, spy-ware and firewall program for up to 3 Microsoft Windows operated PCs.
  • Automated weekly free general maintenance (clearing cache and temporary files, defragmentation of hard drives, update operating system, update anti-virus, spy-ware and firewall programs) and diagnostics for up to 3 PCs through Kaseya.
  • 7 days a week / 365 days a year unlimited phone support for network/internet connectivity related issues.
  • Simple easy-to-use help desk application on each PC, to contact us, provide feedback, post questions, or report a problem.
  • 20% discount on all labor rates for services not covered by the SJ Network/Internet Guarantee and 10% discount on select products purchased from SJ Communication during the active contract period.
Requirements for the SJ Residential Network/Internet Guarantee.
  • Payment of the full annual fee and activation fee to commence service.
  • Customer must have a Business Class Router connected, preferably Linksys RV.
  • The wireless devices must be SNMP capable.
  • The PCs either must be left on in order to receive maintenance or they must be manually turned on at least three (3) days prior to registered arrival date to the property.
  • The PCs must be connected to the network and have an active Internet connection.
  • The PCs must be in good working order without malfunctioning hardware.
  • Although anti-virus and spyware software will be installed, the guarantee does not cover removal of malicious software and/or consequential data recovery.
  • Two-year subscription is required.
The SJ Commercial Network/Internet Guarantee
  • 24/7 monitoring of your internet connectivity, and all SNMP compatible network devices through Kaseya.
  • Installation of an Asus Atom N270 Linux Monitoring and Alarm system. This device with patented software will monitor your network and log suspicious network activity.
  • Automated weekly free general maintenance (clearing cache and temporary files, defragmentation of hard drives, update operating system, update anti-virus, spy-ware and firewall programs) and diagnostics by Kaseya.
  • 7 days a week / 365 days a year unlimited phone support for all IT related issues.
  • Simple easy-to-use help desk application on the PCs, to contact us, provide feedback, post questions, or report a problem.
  • 20% discount on all labor rates for services not covered by the SJ Network/Internet Guarantee and 10% discount on select products purchased from SJ Communitcation during the active contract period.
Requirements and price will be provided upon request.

These guarantees exclude the initial cost of equipment needed to become eligible for the SJ Guarantee, costs of services and/or equipment derived from noninternet/network related issues and cost of services and equipment derived from malfunctioning copper infrastructure (cable and connections).

Home/Small Business Network Install

The need for quality network and Internet connectivity has never been as great as it is now, and the need will only grow as technology advances. Already, American homes have any number of devices which require, or at the least can be utilized to their full potential, with Internet connectivity and interconnectivity with each other: laptops, printers, iPads, remote controls, cameras, VOIP, TV, just to name a few devices and services, all need to connect. This all means a higher utilization of the network, and therefore a greater dependence on the proper functioning of all network devices.

We recommend the use of the following devices both for a reliable network generally, but especially if you decide to make use of our SJ Network/Internet Guarantee. These devices are SNMP capable, meaning we can remotely monitor their status with greater ease and accuracy.

Linksys RV series Routers

Cisco RV Series Multi-WAN VPN Routers offer a combination of performance, security, capacity, and redundancy for your home and small business network. The Cisco RV082 Dual WAN VPN Router is a proven hardware solution that delivers highly secure, high performance connectivity at the heart of your home and small business network.

Two connections to a service provider help support business continuity, while high capacity VPN capabilities enable you to connect to your network from any where.

The Cisco RV082 Dual WAN VPN Router includes:
  • Dual Fast Ethernet WAN ports for load balancing and/or business continuity.
  • Built-in 4 or 8 or 16 -port Fast Ethernet 10/100Mbps switch.
  • Strong security.
  • High capacity VPN capabilities.
  • Optional cloud-based web security service.
  • Limited lifetime warranty.
Linksys WAP4410

The Cisco WAP4410N Wireless Access Point gives you fast wireless data speeds, broad coverage and installation flexibility that a standard access point can't offer. The WAP4410N uses three antennas for both sending and receiving data.

This MIMO (Multiple Input, Multiple Output) technology minimizes errors and optimizes data speed, while also allowing for broader coverage and longer signal range.

Combined with the access point's draft-802.11n technology (backwards compatible with wireless-b and wireless-g standards), you can theoretically connect at data rates up to 300Mbps—nearly six times the speed of the 802.11g standard.

Small Home network starts at: $600.00 (one router, one WAP).